Refund policy
Refund & Exchange Policy
No Refunds
At Devikrupa Kidswear, we do not offer refunds under any circumstances. Once an order is sold, it cannot be returned for a refund.
Exchange Policy
We offer exchanges only in the following cases:
1. Wrong Size or Wrong Item Received
If we send you the wrong size or the wrong product by mistake, we will exchange it and send you the correct one.
2. Damaged or Torn Product
If your product arrives damaged or torn, we will exchange it with a new piece.
Not Eligible for Exchange
- If the size you ordered does not fit. Please check our Size Chart before ordering.
- Change of mind after delivery.
Sale & Discounted Products
Products bought during a sale, discount or clearance can be exchanged only in the cases listed above (wrong size or wrong item sent by us, or a damaged or torn product), subject to stock availability.
If the Replacement Is Out of Stock
If the same product in the same size is not available, you can choose another available product of the same value from our store. If you choose a higher-priced product, you will only need to pay the difference. If you choose a lower-priced product, the difference will not be refunded.
How to Request an Exchange
- Contact us within 24 hours of delivery.
- Share your order number, clear photos of the product and an unboxing video. The unboxing video is mandatory – requests without it cannot be accepted.
- The product must be unused, unwashed and in its original condition with tags and packaging intact.
- As exchanges are only for wrong or damaged products, there is no shipping charge to you for the exchange.
Email: dkkidswears@gmail.com
Phone: +91 98797 10681
Please Note
- Exchange is the only option available. Refunds will not be provided.
- Exchanges are subject to stock availability.